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Read These Terms Before You Start

Everything that governs how your jiliroyal99 account works — from how you fund it using Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are processed and what conduct is expected — is covered here.

Account holder rulesTouch 'n Go eWallet, Boost, GrabPay deposits coveredWithdrawal conditions outlinedApplies where local law permitsUpdated terms take effect on publication

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HOW WE OPERATE

How We Handle Accounts, Data and Access

These four points explain the practical side of how we apply our terms — covering what data we hold, how we protect your account, and what happens if something goes wrong. Every account decision we make can be queried through support, and we will explain the specific reason behind it.

Account Data and Retention

We hold your registration details, transaction history, and session records for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support.

Account Security Steps

Your account is protected by password and, where enabled, a one-time PIN sent to your registered mobile number. Never share your login details. Any suspicious login should be reported to us immediately so we can lock access while we investigate.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and to remember your preferred payment method — for example, whether you last used Boost or Touch 'n Go eWallet. You can clear cookies via your browser settings, though this will end your active session.

Requesting Changes or Corrections

If your registered name, mobile number, or payment details need updating, contact support with proof of the change. We verify the request before applying any update to keep your account matched to your real identity.

What These Terms Cover and How They Apply

jiliroyal99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms set the rules between you and jiliroyal99 for every interaction on the platform — account creation, wallet funding, game participation, and withdrawal requests. When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, the transaction is subject to both our account terms and

1
the rules of that payment rail. Deposits must be made from a wallet or bank account registered in your own name; third-party funding is not accepted and may result in account suspension pending review. Withdrawals go back to the same payment method used to deposit where
2
the method supports it. If you used DuitNow or FPX, the receiving account must match your registered name. Processing is subject to our verification step — we may request a copy of your identification before releasing funds, particularly for first-time withdrawal requests or where our system
3
flags an account activity pattern. You agree to provide accurate registration details and keep your login credentials private. Any activity carried out under your account credentials is treated as authorised by you. If you suspect unauthorised access, contact our support team without delay. These terms are
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updated periodically; continued use of the platform after a published update constitutes acceptance. Access depends on local law and eligibility, and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS ENQUIRIES

Reach Us About Any Terms Question

If any clause in these terms is unclear, or if you need to dispute a transaction, account action, or access decision, our support team is the right first stop. Reach out through the channel that suits you — we aim to respond to terms-related queries with a clear, specific answer rather than a generic reply. Players in Kota Kinabalu and across Malaysia can use any of the contact paths below.

Team online

Live Chat

Open the chat widget from any page on our platform. Share your account username and the specific clause or transaction you want to discuss so we can pull up the right record.

Email Support

Write to our support address for formal terms queries or dispute submissions. Include your registered email and a description of the issue — we track every email thread until it is resolved.

Account Help Centre

Log into your account and navigate to the Help section. From there you can submit a terms query directly tied to your account record, which speeds up any investigation we need to run.

Common Questions About Our Terms

These are the questions we hear most often when it comes to account terms, access rules, and what happens in specific situations. Each answer reflects how these terms actually work in practice, not just what the clause says.

No. Deposits must come from a wallet or bank account registered in your own name. Funding from a third-party account breaks our terms and may result in a hold on your account pending review.

Contact our support team through live chat or email. Give us your account username and a clear description of the decision you want reviewed. We will explain the basis for it and, where applicable, walk through next steps.

Updated terms are published on this page with a revised date at the top. Continuing to use your account after that date means you accept the new version. Check this page periodically if you want to track changes.

Access depends on local law and is available where local law permits. If you experience a region-based restriction, contact support to confirm whether your location is within an eligible area.

We hold registration details, transaction records, and session logs. You can request a data summary or ask about deletion by contacting support with your registered email. We respond with what we can act on and what we are required to retain.

For a first-time withdrawal or a flagged account pattern, we may ask for a copy of a government-issued ID and confirmation that the receiving account matches your registered name. Submit these via the Account Help Centre or email support.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us Appjiliroyal99 App Gamesjiliroyal99 Casino

Read These Terms Before You Start

How We Handle Accounts, Data and Access

Account Data and Retention

Account Security Steps

Cookies and Session Tracking

Requesting Changes or Corrections

Reach Us About Any Terms Question

Live Chat

Email Support

Account Help Centre

Common Questions About Our Terms

01 Can I use someone else's Touch 'n Go eWallet or Boost to fund my account?

02 What happens if I disagree with a decision made about my account?

03 How will I know when these terms have been updated?

04 Is my account access affected by where I am in Malaysia?

05 What personal data do you hold and can I ask for it to be deleted?

06 If my withdrawal is held for verification, what do I need to provide?

Terms & Conditions

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